Redstagarms.com
Return Policy
Red Stag Arms, LLC (“Red Stag Arms”) wants your purchases and returns to be a positive experience. Our goal is to make purchasing and returning products a very simple process. Red Stag Arms offers three main categories of products on redstagarms.com: firearms, ammunition, and accessories. The following provisions set forth our Return Policy for each product category.
1. Firearm Purchases
a. No Refund or Exchange After Transfer. If you purchase a firearm from Red Stag Arms, it is imperative that you thoroughly inspect your firearm before you formally accept the transfer from your local FFL Dealer. You should check to make sure that the firearm is exactly what you ordered and that there are no defects with the firearm. Due to laws and regulations governing interstate firearms transactions, Red Stag Arms cannot and will not, under any circumstance, accept returns or provide refunds for purchased firearms after you have accepted the transfer from your local FFL Dealer. ONCE TRANSFER HAS BEEN COMPLETED, ALL FIREARM SALES ARE FINAL.
b. Discovery of Issues During Inspection Prior to Transfer. If you discover during inspection, and prior to accepting transfer, that a firearm you have purchased is either i) different from the firearm that you ordered, or ii) has a defect, you should not accept the transfer. In such event, leave the firearm with your FFL, and contact Red Stag Arms immediately. You must contact Red Stag Arms within five (5) days of when the firearm was delivered to your local FFL Dealer, otherwise no requests for a refund or exchange will be honored. Any request for a refund or exchange that occurs within five (5) days of delivery shall be subject to the following terms and conditions:
I. Incorrect Firearm. If you reject the transfer because you believe that Red Stag Arms sent your local FFL Dealer a different firearm from the one you attempted to purchase and Red Stag Arms can confirm that it made a mistake in processing your order, Red Stag Arms will make arrangements with your local FFL Dealer to have the firearm returned to Red Stag Arms, at Red Stag Arms expense, and will either provide you with a full refund, or exchange the incorrect firearm with the proper one. However, if, after investigation, Red Stag Arms determines that no mistake had been made in processing your order, Red Stag Arms will allow you to have the firearm returned or exchanged subject to a fifteen percent (15%) of the purchase price restocking fee. In such event, you will bear the cost of shipping the firearm back to Red Stag Arms.
II. Defective Firearm. If you reject the transfer because you believe that the firearm is defective, and after investigation, Red Stag Arms is able to verify that the firearm is, in fact, defective, Red Stat Arms will make arrangements with your local FFL Dealer to have the firearm returned to Red Stag Arms, at Red Stag Arms expense, and will either provide you with a full refund, or exchange the defective firearm. However, if, after investigation, Red Stag Arms determines that no defect exists, Red Stag Arms will allow you to have the firearm returned or exchanged, but you will be charged a fifteen percent (15%) of the purchase price restocking fee. In such event,
you will bear the cost of shipping the firearm back to Red Stag Arms. If you do not discover a defect until after transfer, Red Stag Arms cannot and will not accept any return or provide any refund. You are to contact the firearm’s manufacturer to address any defects after transfer has been completed.
c. Failed Transfers. In the event the transfer of a purchased firearm cannot be completed because of a failed background check, because you are ineligible to own or possess the firearm in your local jurisdiction, or for any other like reason, Red Stag Arms will provide a refund, less all costs of shipping, and you will be charged a fifteen percent (15%) of the purchase price restocking fee.
d. Cancellations. All firearms purchases cancelled while processing (meaning that the order has been placed, invoiced, and/or shipped) must receive the written approval of Red Stag Arms to cancel and if permitted are subject to a 15% of the purchase restocking fee. Refused shipments are subject to return freight charges.
2. Ammunition Purchases
a. Purchases Final After Shipment. Under no circumstance will Red Stag Arms allow the return or exchange of any purchased ammunition after it has been shipped. Upon shipment, all ammunition purchases are final and no refunds will be provided, no exceptions.
b. Cancellations. If an ammunition purchase is cancelled prior to shipment during processing, such cancellations must receive the written approval of Red Stag Arms to cancel and if permitted a refund will be provided, less a fifteen percent (15%) of the purchase price restocking fee.
3. Accessories Purchases
Red Stag Arms will honor requests to exchange a purchased accessory or to refund the purchase price of a purchased accessory upon the following conditions:
a. Incorrect Items. All accessory purchases are eligible for exchange or a full refund if the reason for the requested exchange or refund is on account of the accessory being different from the one that you ordered; provided, however, that you must contact Red Stag Arms within five (5) days from the date of delivery to request the exchange or refund. If you receive an incorrect item, all original shipping fees are refundable, and Red Stag Arms will arrange for the items to be picked up and returned by the original shipper.
b. Defective or Damaged Accessory. All accessory purchases are eligible for exchange or a full refund if the reason for the requested exchange or refund is on account of the accessory having a manufacturer’s defect or damage sustained during shipping; provided, however, that you must contact Red Stag Arms within five (5) days from the date of delivery to request the exchange or refund. For your added convenience, Red Stag Arms will arrange for the defective or damaged items to be picked up and returned by the original shipper. Unfortunately, original shipping and handling fees are not refundable for defective or damaged accessories. Please Do NOT attempt to return packages to the address on the box as Red Stag Arms will be unable to verify your
Return and issue replacement or refund. Please contact Red Stag Arms directly by the phone number listed on the website.
c. Cancellations. All orders cancelled while processing (meaning that the order has been placed, invoiced, and/or shipped) and unopened items must receive the written approval of Red Stag Arms to cancel and if permitted they are subject to a 15% restocking fee. Refused shipments are subject to return freight charges.